Career Planning

Master The Art Of Listening: 6 Steps To Be A Great Listener

FREE! Be a Good Listener Poster. Print and laminate for year round use

Listening is a crucial skill in effective communication. Whether you’re engaging in a conversation with a friend, colleague, or loved one, being a great listener can greatly enhance your relationships and understanding of others. In this article, we will explore six steps to help you master the art of listening.

Step 1: Pay Attention

One of the key elements of being a great listener is giving your full attention to the speaker. This means putting away distractions such as your phone, turning off the TV, and focusing solely on the person speaking. By actively listening and paying attention, you show respect and create a safe space for the speaker to express themselves.

For example, imagine you’re having a conversation with your friend Sarah. Instead of glancing at your phone or thinking about what you’re going to say next, maintain eye contact, nod, and give verbal cues to show that you’re fully engaged in the conversation.

Step 2: Practice Empathy

Empathy is the ability to understand and share the feelings of others. When you practice empathy, you not only listen to the words being spoken, but also try to understand the emotions behind them. This allows you to connect with the speaker on a deeper level and respond in a more compassionate and supportive manner.

Let’s say you’re speaking with your colleague, John, who is expressing frustration about a project at work. Instead of simply acknowledging his frustration, try to put yourself in his shoes and understand how he might be feeling. Respond with empathy by saying something like, “I can imagine that’s really frustrating. Is there anything I can do to help?”

Step 3: Avoid Interrupting

Interrupting is a common habit that can hinder effective listening. When you interrupt someone, you not only disrupt their train of thought, but also convey a sense of disrespect. Avoid the urge to interject your own thoughts or finish the speaker’s sentences. Instead, give them the space and time to express themselves fully.

For instance, if your sister, Emily, is sharing a story about her recent vacation, resist the temptation to jump in with your own anecdotes. Allow her to finish her story before sharing your own experiences or thoughts.

Step 4: Ask Open-Ended Questions

Asking open-ended questions is a powerful way to encourage the speaker to delve deeper into their thoughts and feelings. These types of questions cannot be answered with a simple “yes” or “no” and require the speaker to provide more detailed responses. By asking open-ended questions, you demonstrate a genuine interest in the speaker’s perspective.

For example, if your neighbor, Mr. Johnson, is discussing his gardening hobby, instead of asking, “Do you enjoy gardening?”, ask a more open-ended question like, “What do you find most rewarding about gardening?” This allows Mr. Johnson to share his thoughts and experiences more fully.

Step 5: Practice Active Listening

Active listening involves not only hearing the words being spoken, but also understanding the underlying message and providing appropriate feedback. This requires focus, attention, and the ability to pick up on non-verbal cues such as body language and tone of voice.

When practicing active listening, make sure to paraphrase and summarize what the speaker has said to ensure that you have understood their message correctly. This shows that you are actively engaged in the conversation and helps to clarify any misunderstandings.

Step 6: Show Appreciation

Finally, show your appreciation for the speaker’s willingness to share their thoughts and feelings with you. Express gratitude for their trust and vulnerability. This creates a positive and supportive environment, encouraging open and honest communication.

For instance, if your partner, Alex, is discussing their fears and concerns about their career, show appreciation by saying, “Thank you for opening up to me. I appreciate your honesty and trust in sharing this with me.”


Becoming a great listener requires practice, patience, and the willingness to put others before yourself. By paying attention, practicing empathy, avoiding interruptions, asking open-ended questions, practicing active listening, and showing appreciation, you can enhance your listening skills and build stronger connections with those around you.


Q: How can being a great listener improve my relationships?

A: Being a great listener allows you to fully understand and connect with others, leading to stronger and more meaningful relationships. It shows that you value and respect the other person’s thoughts and feelings.

Q: Can anyone become a great listener?

A: Yes, anyone can become a great listener with practice and intention. It’s a skill that can be developed over time.

Q: How can I improve my active listening skills?

A: To improve your active listening skills, focus on maintaining eye contact, summarizing and paraphrasing what the speaker has said, and paying attention to non-verbal cues such as body language and tone of voice.

Q: What are some common barriers to effective listening?

A: Some common barriers to effective listening include distractions, interruptions, preconceived notions or biases, and lack of empathy.

Q: How can I show appreciation for someone’s thoughts and feelings?

A: Showing appreciation can be as simple as saying “thank you” or expressing gratitude for their willingness to share. You can also offer support and reassurance to let them know that their thoughts and feelings are valid and important.

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